At solumaxel.com, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our digital services.
This policy complies with the EU General Data Protection Regulation (GDPR) and applicable data protection laws. It applies to:
Customers and buyers
Prospective customers
Website visitors
Suppliers and business partners
We collect personal data only when necessary for specific, legitimate purposes, and we retain it only as long as required.
You may provide personal information when you:
Make a purchase or create an account
Contact our customer support team
Subscribe to newsletters or marketing communications
Participate in surveys, promotions, or feedback requests
Browse or interact with our website (see our Cookie Policy for details)
| Purpose | Data Collected | Legal Basis | Retention Period |
|---|---|---|---|
| Order processing | Name, address, email, phone, billing info | Contract | 5 years after purchase |
| Customer support | Contact details, communication history | Contract | 5 years |
| Marketing communications | Name, email, preferences | Consent | Until withdrawn |
| Targeted advertising | Purchase and browsing behavior | Consent | Until withdrawn |
| Surveys & feedback | Name, email, responses | Legitimate interest | 1 year |
| Usage analytics | Anonymized or aggregated data | Legitimate interest | 1 year |
| Legal compliance | Required data | Legal obligation | As required |
| Purpose | Data Collected | Legal Basis | Retention Period |
|---|---|---|---|
| Inquiry responses | Name, email, message | Legitimate interest | 3 months |
| Newsletter subscription | Name, email | Consent | Until withdrawn |
| Marketing activities | Preferences, interactions | Consent | Until withdrawn |
| User feedback | Name, email, responses | Legitimate interest | 1 year |
| Website performance | Pseudonymized analytics | Legitimate interest | 1 year |
| Security and fraud prevention | IP address, logs | Legitimate interest | 1 year |
| Legal obligations | Required data | Legal obligation | As required |
We do not sell personal data. However, we may share it with trusted third parties under strict data processing agreements, including:
Shipping and logistics services
Hosting and cloud infrastructure providers
Marketing and analytics platforms
Legal or regulatory authorities when required
All partners must process your data securely and in full compliance with GDPR.
To protect your data, we apply strong technical and organizational safeguards, such as:
Encryption and restricted access
Regular system updates and security monitoring
Staff training on data protection
Encrypted backups and disaster recovery procedures
While no system can be 100% secure, we continuously improve our protections.
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (under certain conditions)
Restrict processing
Object to marketing or profiling
Request data portability
To exercise any of these rights, please contact us at the email below.
For any privacy-related request, you can reach us at:
📧 info@solumaxel.com
This policy may be updated from time to time to reflect changes in the law or our services. The most recent version will always be available on solumaxel.com.
If required by law, you will be notified about significant updates and asked for renewed consent.
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