Privacy Policy
At SOGECO SRL, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with our digital services, including our website solumaxel.com.

This policy complies with the EU General Data Protection Regulation (GDPR) and applicable Italian data protection laws. It applies to:

  • Customers and buyers

  • Prospective customers

  • Website visitors

  • Suppliers and business partners

1. Data We Collect and Why

We only collect personal data that is necessary for specific, legitimate purposes and retain it only as long as needed to fulfill those purposes.

You may provide personal information when you:

  • Make a purchase or create an account

  • Contact our customer support team

  • Subscribe to newsletters or marketing communications

  • Take part in surveys, promotions, or feedback requests

  • Browse or interact with our website (see our [Cookie Policy] for more details)

2. Legal Basis and Purpose of Processing

If You Are a Customer

Purpose Data Collected Legal Basis Retention Period
Order processing Name, address, company details, VAT, email, phone Contract 5 years after purchase
Customer support Contact details, communication history Contract 5 years
Marketing communications Name, email, preferences Consent Until consent is withdrawn
Targeted advertising Purchase and browsing behavior Consent Until consent is withdrawn
Surveys and feedback Name, email, responses Legitimate interest 1 year
Usage analytics Anonymized or aggregated data Legitimate interest 1 year
Legal obligations Data required by law Legal obligation As required

If You Are a Visitor or Prospect

Purpose Data Collected Legal Basis Retention Period
Inquiry responses Name, email, message Legitimate interest 3 months
Newsletter subscription Name, email Consent Until consent is withdrawn
Marketing activities Preferences, interactions Consent Until consent is withdrawn
User feedback Name, email, responses Legitimate interest 1 year
Website performance Pseudonymized analytics Legitimate interest 1 year
Security and fraud prevention IP address, technical logs Legitimate interest 1 year
Legal obligations Relevant user data Legal obligation As required

3. Sharing of Data

We do not sell your personal data. We may share it with trusted third parties under strict data processing agreements, such as:

  • Shipping and logistics providers

  • Hosting and cloud service providers

  • Marketing and analytics tools

  • Legal or regulatory authorities when legally required

All partners are contractually obligated to handle your data securely and in compliance with the GDPR.

4. Data Security Measures

To protect your personal data, we implement both technical and organizational measures, including:

  • Secure encryption and limited access controls

  • Routine software updates and security monitoring

  • Staff training in data protection best practices

  • Encrypted backups and disaster recovery systems

Although no system can guarantee absolute security, we continuously work to improve and strengthen our safeguards.

5. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion of your data (under certain conditions)

  • Restrict processing of your data

  • Object to marketing or profiling

  • Receive your data in a portable format

To exercise any of these rights, please contact us using the details below.

6. Contact Details

SOGECO SRL
LOCALITA’ BANDONE 1/G – 10082 – CUORGNE’ (TO), Italy
Email: info@solumaxel.com
VAT Number: IT0526700018

7. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in the law or in our services. The latest version will always be available on solumaxel.com. Where required by law, we will notify you and seek renewed consent for significant changes.