At SOGECO SRL, we are dedicated to providing high-quality products backed by a trustworthy warranty program to ensure your satisfaction and peace of mind.
All electrical products purchased through solumaxel.com come with a 2-year warranty, starting from the date of delivery.
If you opted for the 1-year extended warranty, your total coverage will extend to 3 years.
If any electrical component fails due to a manufacturing defect during the warranty period, we will replace the item at no additional cost to you.
Please note that the warranty does not cover the following:
Damage caused by accidents, misuse, or physical impact
Normal wear and tear from regular use
Issues resulting from incorrect installation, negligence, or improper handling
To start a warranty claim, please email info@solumaxel.com.
You will receive an automatic confirmation email — please reply to that email with a short video clearly showing the issue (e.g., the item not turning on, not charging, or malfunctioning during use).
If you are unable to provide a video or if the video does not clearly demonstrate the problem, we may ask you to return the item to our warehouse for further inspection.
Important: Return shipping costs are the responsibility of the customer. We do not accept cash-on-delivery (COD) returns under any circumstances.
Only claims that fully meet the warranty conditions described above will be considered valid. We aim to process all warranty claims promptly and fairly.
For more details, please refer to our [General Terms and Conditions] and [Cookie Policy], both available in the footer of solumaxel.com.